Excellent experience from estimate to job completion. Honest, timely, professional and workmanlike installers and management. Couldn't be more satisfied with the outcome.
Our wooden floors look great.
FCI did the floors for the Childcare Center including all classroom. I really liked that they worked with us so that we did not have to close to have the floors done. The team came in and did all of the work at night. We were able to get everything done with interrupting the business. The work was done fast and efficient. The job was completed ahead of schedule and I am a satisfied customer. I would definitely recommend to a friend.
The owner was very responsive to our needs and concerns during the project.
Have clear communication between sales and actual crew and client (a checklist everyone oks?) so that no one is surprised. It could include when the salesperson says the crew will arrive, what furniture will be moved/moved back/washer dryer hook up. I still feel penalized for choosing linoleum and paying a partial restocking fee because it could not be appropriately installed without tripling the cost of our project. That kind of information is extremely valuable in the initial sales encounter. I would rather the installers had come to give feedback on the job's difficulties before I ordered thousands of $ worth of linoleum I couldn't use without extensive alteration of our floor. Be transparent in what you charge for and don't commit a client to a product you can't reasonably install.
You didn't call to see if things were ok after I complained; you sent an installer, not customer service personnel, to respond to my complaint.
Great product and workmanship. Wish I would have found them earlier.
LuAnne Cramer Smith
Excellent service, my floors look great! A little pricey but worth it
Lana Stover is a pleasure to work. Her team did a great job.
Brent and Ginger Heyneman
The professional attitude of everyone