I was not informed that the flooring could not be installed under cabinets or that it had to be installed the HVAC system in place. Instead the flooring was installed under cabinets and we now haves separation in many places. I also feel that the subloor was not prepared properly as we have many places where it seems dust is between the flooring limiting a complete lock and places where there was possible debris poking through the flooring.
WE ARE VERY IMPRESSED WITH THE FLOOR TILES AND COLOR. THE WORKERS WERE GREAT AND CLEANED UP GOOD AFTER THEY WERE DONE. WE WOULD USE YOU AGAIN IF WE CHANGE ANY FLOORING. LARRY JOHNSON
The product is great and pleasing to the eye. The techs were professional however they used my deck to cut the laminate and left scuff marks on the deck and what looks like oil spots on my drive way which was just resurfaced the prior month. I told the manager about the scuffs and oil spots but nothing was done to make repairs. I suggest being more careful in a customers home.
The biggest problem with your company is your lack of communication. No notification as to the upcoming installation day (Surprise we are coming tomorrow), lack of timely information of arrival of installers (they came 20 minutes early), and late (1.5 hours late) for the walk-through. Mere phone calls to say we will be there within a 10 minute window would be helpful. If a worker had quit the day, before someone should be covering his appointments with a phone call to cancel or reassign the appointment. Lack of attention to pattern layout when installing vinyl tiles. The repetition of obvious patterns in a row, is unacceptable, when alternatives were available. This kind of attention to detail is to be expected of the professionals. The loose tile should have been noticed before they walked out, as it was buckling immediately after they left. This attention to detail is imperative to good business practices.
My flooring project included carpet and hard flooring, turned out exactly as I wanted. I couldn't be happier with the results.
The personal service. The samples being brought into my home. The attention to detail from start to finish.
I had tiling done and liked being able to look at the tiles in my home instead of going to a store and guessing what it would look like in my kitchen. Also Joe Pederson was very good at spending all the time I needed.
In no particular order: In-home product samples Personalized, well informed salesperson (Joe Pederson, owner) Pleasant, sensitive, very competent carpet layers Good post project cleanup Excellent followup throughout the entire project The way it should be done
Bob and Carol Seper
They do good work in a timely manner.
Great value and customer service!