While I absolutely love my tile backsplash I was very disappointed in the clean up & left with a MW oven that was no longer attached firmly. After two calls of complaint. Joe & Erik did come out and (hopefully?) fix my MW. When I selected your company to do this job one of the deciding factors was the promise that "everything would be left as though nothing happened" except I would have a new beautiful backsplash. I had to spend $40 (unplanned) to have my granite counter top & the backsplash!
Good quality and well installed
The floor job was done by the most unprofessional person I have ever encountered. Rude, and all around unpleasant person. The actual work was done incorrectly and to top it off, Floor Coverings Intl, did not even finish the wood flooring job, but left a quarter of the wood ripped from the floor and they never showed up again. Left me with an unfinished floor and the finished part was done so badly that I am embarrassed to speak about how I paid 10k dollars for a horrible experience and an unfinished and poorly executed solid wood floor. The owner of this franchise should be ashamed of himself and for ripping me off and not even finishing the poor job, but leaving me hi and dry. I could go on, but why? I will make sure I tell everyone I run into about my horrible experience.
I was not informed that the flooring could not be installed under cabinets or that it had to be installed the HVAC system in place. Instead the flooring was installed under cabinets and we now haves separation in many places. I also feel that the subloor was not prepared properly as we have many places where it seems dust is between the flooring limiting a complete lock and places where there was possible debris poking through the flooring.
WE ARE VERY IMPRESSED WITH THE FLOOR TILES AND COLOR. THE WORKERS WERE GREAT AND CLEANED UP GOOD AFTER THEY WERE DONE. WE WOULD USE YOU AGAIN IF WE CHANGE ANY FLOORING. LARRY JOHNSON
The product is great and pleasing to the eye. The techs were professional however they used my deck to cut the laminate and left scuff marks on the deck and what looks like oil spots on my drive way which was just resurfaced the prior month. I told the manager about the scuffs and oil spots but nothing was done to make repairs. I suggest being more careful in a customers home.
The biggest problem with your company is your lack of communication. No notification as to the upcoming installation day (Surprise we are coming tomorrow), lack of timely information of arrival of installers (they came 20 minutes early), and late (1.5 hours late) for the walk-through. Mere phone calls to say we will be there within a 10 minute window would be helpful. If a worker had quit the day, before someone should be covering his appointments with a phone call to cancel or reassign the appointment. Lack of attention to pattern layout when installing vinyl tiles. The repetition of obvious patterns in a row, is unacceptable, when alternatives were available. This kind of attention to detail is to be expected of the professionals. The loose tile should have been noticed before they walked out, as it was buckling immediately after they left. This attention to detail is imperative to good business practices.
My flooring project included carpet and hard flooring, turned out exactly as I wanted. I couldn't be happier with the results.
The personal service. The samples being brought into my home. The attention to detail from start to finish.
I had tiling done and liked being able to look at the tiles in my home instead of going to a store and guessing what it would look like in my kitchen. Also Joe Pederson was very good at spending all the time I needed.